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  I had made a reservation for my wife and I to go to Orlando for the weekend. I found a great deal at a local hotel, it was a HoJo but we didn’t care. So after I made the reservation this screen popped up on my computer with a chat session trying to sell me stuff. I had some time to kill so I decided to mess with the rep. Here’s what happened:




Chat session:


Agent: Hi Scott, I’m Jessica and just for visiting Howard Johnson today, we’d like to give you the opportunity to get $10 off your Howard Johnson reservation. Please type HI or HELLO in the space below to let me know you are there…


Agent: Just type HI in the space below…


You: can I still type Hello?


Agent: Hi Scott I have great news! I’ve just been authorized to increase your savings to $20! That’s a $20 cash back mail-in rebate on the reservation you just made!


You: yay!


You: I won!


You: Oh wait, here comes the pitch right?


Agent: This comes along with a membership to Howard Johnson Traveler’s Advantage with the first 30 days FREE. You’ll enjoy FULL ACCESS to our travel agency and get our LOW PRICE GUARANTEE on all of your eligible travel reservations!


You: are you really there or is this an autoresponder?


Agent: Yes I am here.


You: cool


Agent: And you can still get your $20 cash back mail-in rebate on your reservation even if you ever decide to cancel!


You: so where are you?


You: I’m in Florida


You: A/S/L?


Agent: Ca


You: nice


Agent: And in regards to the special offer…


You: What part of Cali?


You: I like Sacramento, nice area, L.A. was too scummy for my taste


Agent: Concerning your special offer


You: I’m so glad you’re in CA, last time someone on a web site offered me something like this it was some dot head in India or something. Outsourcing sucks.


You: So are you working the late shift or the early shift? It’s like 7:30 in the morning out in Cali.


Agent: You have a full month to sample all the money saving benefits after joining the Howard Johnson Traveler’s Advantage program. If you wish to take advantage of this great offer, we will obtain the reservation information that you just provided to Howard Johnson, including credit card number and billing address, and activate your membership, where the first 30 days are free.


You: weak


Agent: Unless you call to cancel during the 30-day trial period, your benefits will automatically continue at the low $10.00 monthly membership fee, or the then-current monthly fee, and will be automatically billed monthly to the credit card account described above without you having to do anything further.


You: I’m not really interested, but it was nice talking to you


Agent: Remember, you’ll have 30 days to look it over and try it out… If you decide that it is not for you, cancel within the first 30 days by calling 800-678-3029, and you will owe NOTHING!


Agent: You can cancel at any time by calling the toll-free number provided in the membership materials and you won’t be billed another dime - Your satisfaction is GUARANTEED. Remember, the $20 cash back mail-in rebate for your reservation is yours to use either way!


You: tempting, but one of my ex-girlfriends was named Jessica and ever since then I just can’t trust someone with that name


You: it’s nothing personal


You: it’s not you, it’s me


You: I’m sorry


Agent: Remember, you’ll have 30 days to look it over and try it out… If you decide that it is not for you, cancel within the first 30 days by calling 800-678-3029, and you will owe NOTHING!


You: typical woman, always wanting money


Agent: This is a really great offer


You: I’m still not sure, what are you wearing? do you have any pics?


*Agent has disconnected*